Interpersonal Skills
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Course Outline
- Workshop Objectives
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
- The Four Levels of Conversation
- Asking for Examples
- Using Repetition
- Using Summary Questions
- Asking for Clarity and Completeness
- Creating a Powerful Introduction
- Using Mnemonics
- Uh-Oh… I’ve Forgotten Your Name
- Seeing the Other Side
- Building a Bridge
- Giving In Without Giving Up
- A Dash of Emotion
- Plenty of Facts
- Bringing It All Together
- Using I-Messages
- Disagreeing Constructively
- Building Consensus
- Preparation
- Opening
- Bargaining
- Closing
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations