Emotional Intelligence

Emotional Intelligence

Emotional intelligence describes the ability to understand one”s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence workshop your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions your participant”s will experience a positive impact on their professional and personal lives.

Course Outline

  • Workshop Objectives
  • Self Management
  • Self Awareness
  • Self Regulation
  • Self Motivation
  • Empathy
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Understand Emotional Meanings
  • Manage Emotions
  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity
  • OBody Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Benefits of Emotional Intelligence
  • Articulate your Emotions Using Language.
  • Seeing the Other Side
  • Self Management and Self Awareness
  • Giving in Without Giving Up
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Bringing it All Together
  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively
  • Optimism
  • Pessimism
  • The Balance Between Optimism & Pessimism
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations