Emotional Intelligence at Work

Emotional Intelligence at Work

Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions.  It provides ability to read and pick up nonverbal communications, which is benefit to everyone.

With our Emotional Intelligence at Work workshop your participants will be will introduced to ideas and techniques for increasing and understanding their Emotional Intelligence. These skills are widely desired by all employers as these employees are better communicators.  They are better at developing relationships and have useful conflict resolution skills which are useful in every workplace.

Course Outline

  • Workshop Objectives
  • Definition
  • History
  • Who Needs It?
  • Goals
  • Case Study
  • Review Questions
  • Raising Awareness
  • Reducing Anxiety and Stress
  • Conflict Resolution
  • Relationship Management
  • Case Study
  • Review Questions
  • Building Rapport
  • Nonverbal Communication
  • Emotional Awareness
  • Empathetic Accuracy
  • Case Study
  • Review Questions
  • Mindfulness
  • Changing Thoughts
  • Changing Actions
  • Long Term Relaxation Techniques
  • Case Study
  • Review Questions
  • Working as a Team
  • Ability to Change
  • Reverence
  • Big Picture
  • Case Study
  • Review Questions
  • Effective Communication
  • Bringing Out the Best
  • Motivating
  • Influencing
  • Case Study
  • Review Questions
  • Recognizing Failure
  • Admitting Failure
  • Learning from Failure
  • Implementing Changes
  • Case Study
  • Review Questions
  • Observing
  • Asking Questions
  • Listening
  • Finding Common Ground
  • Case Study
  • Review Questions
  • Facial Expressions
  • Body Language
  • Giving Full Attention
  • Space
  • Case Study
  • Review Question
  • Why is it Important?
  • Cognitive
  • Emotional
  • Compassionate
  • Case Study
  • Review Questions
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations