Delivering Constructive Criticism

Delivering Constructive Criticism

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Course Outline

  • Workshop Objectives
  • Repeated Events or Behavior
  • Breach’s in Company Policy
  • When Informal Feedback has not Worked
  • Immediately After the Occurrence
  • Case Study
  • Module Two: Review Questions
  • Gather Facts on the Issue
  • Practice Your Tone
  • Create an Action Plan
  • Keep Written Records
  • Case Study
  • Module Three: Review Questions
  • Check the Ego at the Door
  • Criticize in Private, Praise in Public
  • It Has to be Face to Face
  • Create a Safe Atmosphere
  • Case Study
  • Module Four: Review Questions
  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening
  • Case Study
  • Module Five: Review Questions
  • Set Goals
  • Be Collaborative
  • Ask for a Self-Assessment
  • Keep Emotions in Check
  • Case Study
  • Module Six: Review Questions
  • SMART Goals
  • The Three P’s
  • Ask for Their Input
  • Be as Specific as Possible
  • Case Study
  • Module Seven: Review Questions
  • Choose the Correct Words
  • Stay on Topic
  • Empathize
  • Try to Avoid “You Messages”
  • Case Study
  • Module Eight: Review Questions
  • Attacking or Blaming
  • Not Giving Them a Chance to Speak
  • Talking Down
  • Becoming Emotional
  • Case Study
  • Module Nine: Review Questions
  • Set a Follow-up Meeting
  • Make your Self Available
  • Be Very Specific with the Instructions
  • Provide Support and Resources
  • Case Study
  • Module Ten: Review Questions
  • Focus on the Future
  • Measuring Results
  • Was the Action Plan Followed?
  • If Improvement is not Seen, Then What?
  • Case Study
  • Module Eleven: Review Questions
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations