Crisis Management

Crisis Management

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Course Outline

  • Workshop Objectives
  • Internal Risks
  • External Risks
  • Aggression
  • Violence
  • Case Study
  • Module Two: Review Questions
  • Threats
  • Damage
  • Psychological Acts
  • Physical Acts
  • Case Study
  • Module Three: Review Questions
  • Violence Just Happens
  • It Is Uncommon
  • Problems Will Solve Themselves
  • It Is Not Possible to Prevent Violence
  • Case Study
  • Module Four: Review Questions
  • Threats
  • Stalking and Bullying
  • Injury
  • Death
  • Case Study
  • Module Five: Review Questions
  • Disruptive
  • Emotional Abuse
  • Causes Anxiety
  • Examples of Behavior
  • Case Study
  • Module Six: Review Questions
  • Disruptive Calls
  • Poor Concentration
  • Bruising
  • Absences
  • Case Study
  • Module Seven: Review Questions
  • Reprimands and Terminations
  • Financial Strain
  • Loss of Loved One
  • Perceived Slights
  • Case Study
  • Module Eight: Review Questions
  • Triggers
  • Action Point
  • Flashpoint
  • Identify
  • Case Study
  • Module Nine: Review Questions
  • Note Areas of Concern
  • Discuss It
  • Report It
  • Report Extreme Cases to HR/Tip Line
  • Case Study
  • Module Ten: Review Questions
  • Policies
  • Programs
  • Emergency Procedures
  • Train Employees
  • Case Study
  • Module Eleven: Review Questions
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion of Action Plans and Evaluations