Business Etiquette
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
- You met someone important and had no idea what to say or do?
- You spilled soup all over yourself at an important business event?
- You showed up at an important meeting under or overdressed?
Let”s face it: we”ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.
Course Outline
- Workshop Objectives
- Etiquette Defined
- The Importance of Business Etiquette
- Creating an Effective Introduction
- Making a Great First Impression
- Minimizing Nervousness
- Using Business Cards Effectively
- Remembering Names
- The Three-Step Process
- The Four Levels of Conversation
- Understanding Your Place Setting
- Using Your Napkin
- Eating Your Meal
- Sticky Situations and Possible Solutions
- Ordering in a Restaurant
- About Alcoholic Beverages
- Paying the Bill
- Tipping
- Addressing Your Message
- Grammar and Acronyms
- Top 5 Technology Tips
- Developing an Appropriate Greeting
- Dealing with Voicemail
- Cell phone Do’s and Don’ts
- Thank You Notes
- Formal Letters
- Informal Letters
- The Meaning of Colors
- Interpreting Common Dress Codes
- Deciding What to Wear
- General Rules
- Important Points
- Preparation Tips
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations